I led the end-to-end user experience across 10+ connected products as the bank introduced new technology for a specific deposit account type, aligning teams…
I led a competitive audit and full redesign of the bank’s financial wellness software, driving research-backed improvements to create more meaningful, personalized conversations between…
I led the discovery work behind sunsetting a legacy origination platform, mapping teammate experiences and uncovering the real pain points driving requirements for a…
I designed a digital huddle board, a real-time dashboard that enhances branch team alignment, goal-setting, and daily planning by integrating key metrics and insights…
I led the client profile redesign within the retail branch network software, optimizing usability, responsiveness, and insights across all devices to enhance lead conversion…
I designed a lending application tracker that seamlessly integrates with multiple systems, providing branch teammates with real-time visibility into loan and credit card applications…
I led the redevelopment and launch of a bi-annual user feedback survey, designing questions, refining engagement strategies, and analyzing responses to measure user perceptions…
I designed a digital to-do list for retail branch software, transforming task management by centralizing client follow-ups, streamlining workflows, and enabling customizable features for…
I designed the user flow and interface for a retail bank authentication software, conducting research and user testing to ensure seamless client verification while…
I have led the workshop facilitation and planning for six discovery sessions, empowering branch teammates to share insights while also supporting colleagues as a…
